Even the best tests and highest design optimization cannot fully eliminate compatibility issues in a system. If this happens, the user wants to have an experienced, available, and accessible team of application engineers that understand the complete SSD and can implement fixes to the problem. The Swissbit engineers are known to have high levels of experience. In customer surveys, the application engineering team typically gets high rankings. Although it is not expected that the service will be needed, it is included with the product. Swissbit also offers special customization or logistic services.