Devices are fully provisioned on arrival, but should the customer need further customization, OptConnect can push an over the air update with the necessary changes. Some of the other services include a seamless activation process, carrier management and monitoring, free shipping for any warranties, a secure private network connection, remote firmware updates, a 24/7/365 customer care center based in the USA, a robust customer dashboard for device level management, alerting, and monitoring with API capabilities.